Effective Date: 17 July, 2026 Last Updated: 20 July, 2026
Trust Bloom ("TrustBloom," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thetrustbloom.com or use our automated Google review management platform (collectively, the "Service").
1. Information We Collect
1.1 Information You Provide to Us
Account information: name, business name, email address, phone number, billing address, and login credentials when you sign up
Payment information: processed securely through our third-party payment processor (we do not store full card numbers on our own servers)
Communications: information you send us via contact forms, email, or support requests
1.2 Information You Submit About Your Customers
As part of the Service, you may upload or connect contact information for your own customers (names, phone numbers, email addresses) so we can send automated review requests on your behalf. You are responsible for ensuring you have the legal right and consent to share this information with us.
1.3 Information Collected Automatically
Usage data: pages visited, features used, timestamps, and interactions with the Service
Device and log data: IP address, browser type, operating system, and referring URLs
Cookies and similar technologies: used for site functionality, analytics, and improving user experience (see Section 6)
1.4 Information from Third-Party Integrations
When you connect the Service to Google Business Profile, your CRM, or other third-party platforms, we may receive information from those platforms (such as review content, ratings, or customer contact details) to the extent necessary to provide the Service.
2. How We Use Information
We use collected information to:
1. Provide, operate, and maintain the Service, including sending automated review requests and generating review responses on your behalf
2. Process payments and manage subscriptions
3. Communicate with you about your account, updates, and support requests
4. Monitor and analyze usage to improve the Service
5. Detect, prevent, and address fraud, abuse, or security issues
6. Comply with legal obligations
We do not sell your personal information or your customers' personal information to third parties.
3. How We Share Information
We may share information with:
Service providers: payment processors, SMS/email delivery providers, hosting providers, CRM platforms, and analytics providers who process data on our behalf and are contractually bound to protect it
Google Business Profile and other platforms you connect: as needed to deliver review requests and retrieve review data
Legal and safety purposes: where required to comply with the law, respond to legal process, or protect our rights, users, or the public
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
4. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data as described in Section 7.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use the Service. You can control cookies through your browser settings; disabling cookies may affect certain site functionality.
7. Your Privacy Rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal information
Object to or restrict certain processing
Request a copy of your data in a portable format
Opt out of marketing communications at any time (e.g., via the unsubscribe link in our emails)
To exercise these rights, contact us at [INSERT CONTACT EMAIL]. We will respond within the timeframe required by applicable law.
California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the "sale" or "sharing" of personal information (we do not sell personal information). Contact us using the details below to exercise these rights.
EU/UK Residents (GDPR): If applicable, our legal basis for processing includes performance of a contract, legitimate interests, consent, and compliance with legal obligations. You may also have the right to lodge a complaint with your local data protection authority.
8. Third-Party Customer Data
If you (our business customer) submit your own customers' contact information to us for the purpose of sending review requests, you act as the data controller for that information, and we act as a data processor/service provider on your behalf. Any requests from your customers to access, correct, or delete their information should be directed to you; we will assist as needed to fulfill such requests within the Service.
9. Children's Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. International Data Transfers
If you access the Service from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different country. By using the Service, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last Updated" date. Material changes may also be communicated via email or a notice on our website.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Trust Bloom Email: [email protected] Address: 651 N Broad Street, Middletown, Delaware, USA.
